What we do
Enhanced Care Management (ECM)
Enhanced Care Management (ECM) provides comprehensive, whole-person care coordination for individuals with complex physical, behavioral, and social health needs. Working closely with Inland Empire Health Plan (IEHP) and local providers, our dedicated care team coordinates your health, behavioral care, and social resources so you have continuous support every step of the way.
Looking for clinical therapy or psychiatry? Direct licensed clinical care (individual, couples, family, and child therapy, psychiatry, TMS, and Qb testing) is provided by our clinical partner, Renewing Hope Family Counseling Center at renewinghopeinc.com . We can also assist you with sliding-scale fee discount applications.
Who we help
We're here for people who need one person in their corner.
Who it’s for
Enhanced case management supports vulnerable and low-income individuals and families across Hemet, Murrieta, and Riverside, people navigating multiple systems who deserve one person in their corner.
What we coordinate
One coordinator, one plan, one person in your corner.
We connect you with primary care doctors, behavioral health specialists, mental health therapy, psychiatry, and oral health providers to ensure seamless, continuous care.
Our team assists you with understanding and navigating health plans (IEHP / Medi-Cal) and keeping the essential benefits you are eligible for.
We assist with scheduling medical visits, arranging transportation to appointments, medication management, and post-discharge follow-up care after hospital or crisis stays.
We bridge the gap to essential social services including housing navigation, emergency shelter referrals, food resources, and local community assistance programs.
Get help
Who qualifies
Enhanced Care Management is available at no cost for eligible Inland Empire Health Plan (IEHP) members, including individuals experiencing homelessness with complex needs, frequent hospital or ER visits, serious mental illness or substance use challenges, youth with complex health needs, or those transitioning from care facilities or incarceration. For non-IEHP individuals, our sliding-scale charity care program ensures no one is turned away for inability to pay.
How to get started
- 1 Call (951) 465-3665 or send us a message through our intake form.
- 2 Our intake team conducts a friendly, judgement-free needs and eligibility assessment.
- 3 We verify your IEHP / Medi-Cal coverage or sliding-scale eligibility.
- 4 Your dedicated care coordinator builds your personalized care plan and begins connecting you to services.
Fees
Cost should never be the reason you don’t reach out.
Your fee is based on your household income and family size, not on what you can prove you can pay. No one is turned away for inability to pay.
How the sliding scale works
- 1 Download and complete the Sliding-Fee Discount Program application (English or Spanish).
- 2 Provide household income verification (recent pay stubs, W-2, tax return, or benefits eligibility letter) and family size.
- 3 Our intake team reviews your application and confirms your discounted fee tier within 2 business days.
- 4 Your discounted fee schedule is applied to your counseling and care sessions at Renewing Hope.
If you cannot pay anything right now
Apply anyway. We hold a charity-care fund for community members in acute financial hardship. Use the contact form or call us at (951) 465-3665 , and we will work with you.
Having trouble opening the PDF? Contact office@renewing-hope.org and we will email or mail you a copy.
Program policy
How eligibility and discounts are determined: the official Sliding Fee Discount Program policy
(Renewing Hope Family Counseling Center, Inc., effective June 1, 2020). Click any page to view it
full-size.
Program policy
How eligibility and discounts are determined: the official Sliding Fee Discount Program policy (Renewing Hope Family Counseling Center, Inc., effective June 1, 2020). Click any page to view it full-size.
Where we serve
Three communities. One mission.
FAQ
Common questions
Enhanced Care Management (ECM) is a comprehensive Medi-Cal benefit provided at no cost for eligible IEHP members. A dedicated care coordinator works closely with you and your providers to manage medical visits, mental health support, medications, and social resources like housing and food.
Direct clinical therapy, marriage & family counseling, child therapy, psychiatry, TMS, and Qb testing are provided through our clinical partner, Renewing Hope Family Counseling Center (RHFCC). Visit renewinghopeinc.com or call (951) 465-3665 to schedule. We can also assist you with our sliding-scale fee discount application.
Renewing Hope provides a sliding-scale discount based on household income and family size so that financial hardship never prevents anyone from receiving care. You can download the application in English or Spanish, provide proof of income, and our team will determine your discounted rate.
The mobile mental health and shower unit is operated under our trademarked partner organization, Move With Hope™. Visit movewithhope.org for mobile stops, community outreach requests, and mobile sponsorship details.
Our office is located at 41551 Date Street, Murrieta, CA 92562. We are open Monday–Thursday from 8:30am–5:30pm and Friday from 8:30am–4:00pm. You can reach us by phone at (951) 465-3665 or (951) 465-3664, or email us at office@renewing-hope.org.
If you or a loved one is experiencing thoughts of suicide or a mental health crisis, please call or text 988 (the Suicide & Crisis Lifeline) available 24/7, free and confidential. In immediate physical danger, call 911.
Part of a larger network
Renewing Hope Strategies works alongside closely aligned organizations in the Renewing Hope family. For clinical therapy, our mobile mental health initiative, or equine-assisted care, visit one of our partner sites:
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Renewing Hope Family Counseling Center →
Clinical therapy & psychiatry
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Move With Hope™ →
Mobile mental health & shower unit
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Renewing Reins →
Equine-assisted therapy at Rose Ranch
Full details on our About page.
Resources
ECM at a glance
Enhanced case management explained: our overview is available in English and Spanish.
Take the first step.
In crisis right now? Call or text 988 , free & confidential, 24/7.